6 Jobs in Henrietta, NY
US Tech Solutions is Hiring a Service associate Near Henrietta, NY
JOB DESCRIPTION
Under a significant level of guidance and direction, provides customer service for retirement products in the (k) Client Service Center.
Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.
Responsibilities :
- Handles inbound calls from active and terminated particiapnts / employees of Retirement Services clients
- Handles inbound calls from client / employer plan administrators
- Provides education on retirement products, policies and procedures, or IRS guidelines and regulations
- Escalates tasks or documentation to other teams within the Retirement Services department
- Develops and maintains a basic working knowledge of retirement products
- Uses systems and software packages, which may include HRIS, Slesforce, Flex, Core Advanced, and ORS
Qualifications :
- Research and problem solving skills
- Strong computer skills and the ability to multitask across multiple screens
- Contact center or call center experience - preferred
- Client or customer service experience - preferred
- Education will be considered in lieu of experience
- Ability to train and work on-site in West Henrietta, NY
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Last updated : 2024-05-10
Job Summary
Full Time
IT Outsourcing & Consulting
$72k-95k (estimate)
05/12/2024
08/10/2024
ustechsolutions.com
JERSEY CITY, NJ
1,000 - 3,000
1977
Private
MANOJ AGARWAL
$200M - $500M
IT Outsourcing & Consulting
Related Companies
About US Tech Solutions
US Tech is an on demand staffing company that provides workforce solutions to business customers.
The job skills required for Service associate include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service associate. Select any job title you are interested in and start to search job requirements.
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Typically, a customer service associate will need to obtain their high school diploma or GED.
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